Shipping & Returns Policy

Shipping

Processing Time Orders are processed within 1–2 business days of purchase.

Delivery Time Once shipped, orders typically arrive within 3–12 business days, depending on your location.

Shipping Costs [PLACEHOLDER — confirm: free shipping, a flat rate, or calculated at checkout]

Order Tracking You'll receive a tracking number by email as soon as your order ships, so you can follow it every step of the way.

International Shipping [PLACEHOLDER — confirm which countries you ship to, and whether customs/duties are included in the price or the customer's responsibility]

Returns & Refunds

Return Window We accept returns within [PLACEHOLDER — e.g. 14 or 30] days of delivery.

Eligibility Items must be unused, unopened, and in their original packaging to qualify for a return. Opened skincare and cosmetic products cannot be returned for hygiene and safety reasons.

How to Start a Return Email us at  with your order number and the reason for your return, and we'll walk you through the next steps.

Refunds Once your return is approved, refunds are issued to your original payment method within 5–10 business days.

Damaged, Defective, or Incorrect Items If your order arrives damaged or you received the wrong item, contact us within [PLACEHOLDER — e.g. 48 hours] of delivery with a photo, and we'll send a replacement or refund at no extra cost to you.

Non-Returnable Items Opened skincare, cosmetics, and personal care items are final sale for hygiene reasons, in line with standard beauty industry practice.