Return Policy

At SkinRise, we want you to love your order. If something isn't right, here's how returns work.

Return Window We accept returns within 30 days of delivery.

Eligibility Items must be unused, unopened, and in their original packaging to qualify for a return. Opened skincare and cosmetic products cannot be returned, for hygiene and safety reasons.

How to Start a Return Email us at hello@skinrise.co with your order number and the reason for your return, and we'll walk you through the next steps.

Refunds Once your return is approved, refunds are issued to your original payment method within 5–10 business days.

Damaged, Defective, or Incorrect Items If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with a photo, and we'll send a replacement or refund at no extra cost to you.

Non-Returnable Items Opened skincare, cosmetics, and personal care items are final sale for hygiene reasons, in line with standard beauty industry practice.

Your Legal Right to Cancel (UK/EU Customers) Separate from the policy above, UK and EU customers have a legal right to cancel most online orders within 14 days of delivery for a full refund. Opened cosmetics and skincare products are exempt from this right once unsealed, for hygiene reasons. This statutory right cannot be reduced by this policy.

Questions?

Reach out anytime at hello@skinrise.co — we're happy to help.